Online Store Terms & Conditions

These Terms apply to both Consumers and Entrepreneurs using the Store unless a provision expressly applies only to one of those groups. Acceptance of these Terms and the Privacy Policy is necessary to enter into a Sales Contract and/or use an Electronic Service described in § 5(1).

• ✓The Customer must use the Store lawfully, in accordance with these Terms and with respect for other users’ rights; must not provide unlawful content; must not disrupt the Store; and may use Store content only for personal use.
• ✓Photographs and other materials available in the Store may not be downloaded or used for marketing or commercial purposes without prior written or documentary consent from the Seller or another entitled party.

For the purposes of these Terms:

• ✓PERSONAL DATA means any information relating to an identified or identifiable natural person, including a person who may be identified directly or indirectly by an identifier or by factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.
• ✓DELIVERY means the physical act by which the Seller delivers to the Customer a Product specified in an Order.
• ✓DELIVERY PROVIDER means a third party cooperating with the Seller to deliver Products, including a postal operator, courier or other carrier.
• ✓BUSINESS DAY means Monday to Friday, excluding public holidays.
• ✓REGISTRATION FORM means the form available in the Online Store through which an Account can be created.
• ✓ORDER FORM means the interactive Online Store form through which an Order can be placed, including by adding Products to the Cart and selecting the terms of the Sales Contract, delivery method and payment method.
• ✓GUARANTEE means a voluntary obligation undertaken by the manufacturer in a guarantee statement, defining its duties and the Customer’s rights if the Product does not have the properties stated there.
• ✓DISCOUNT CODE means an electronic code that may be redeemed in the Online Store at https://henitom.com/.
• ✓CONSUMER means a natural person who, under Article 22¹ of the Civil Code, enters into a legal transaction with an entrepreneur that is not directly related to that person’s business or professional activity.
• ✓CART means the part of the Store in which the Customer can review selected Products and change Order data, including quantities.
• ✓CUSTOMER means a natural person with full legal capacity, or limited legal capacity where permitted by law, a legal person, or an organisational unit granted legal capacity by law, who has entered into or intends to enter into a Sales Contract with the Seller.
• ✓NEWSLETTER means an electronic service through which information about the Seller, Products and services, news, offers, promotions and other commercial or marketing content is sent to the email address provided by the Customer.
• ✓ONLINE PAYMENT OPERATORS means entities providing online payment services identified on the Store website and in these Terms.
• ✓PRIVACY POLICY means the document describing the rules for processing Customers’ Personal Data, including Store visitors.
• ✓ENTREPRENEUR means a natural person, legal person or organisational unit without legal personality that conducts business or professional activity in its own name and enters into a legal transaction directly connected with that activity.
• ✓ENTREPRENEUR WITH CONSUMER RIGHTS means a natural person entering into a contract directly related to their business where the contract is not professional in nature for that person, in particular according to the activity disclosed in CEIDG.
• ✓PRODUCT means movable property available in the Store and forming the subject of a Sales Contract.
• ✓TERMS means these Online Store Terms & Conditions.
• ✓COMPLAINT means the procedure used by a Consumer, Entrepreneur with Consumer Rights or Entrepreneur to pursue liability for a lack of conformity of goods with the Sales Contract under consumer-rights and Civil Code provisions.
• ✓‘ORDER AND PAY’ BUTTON means the Order Form control used to submit an Order and indicating that the Order entails an obligation to pay.
• ✓STORE means the online store operated by the Seller at https://henitom.com/, where Customers can purchase Products.
• ✓SALES CONTRACT means a distance contract between the Seller and Customer through the Store, under which the Seller transfers ownership and delivers a Product and the Customer receives it and pays its price.
• ✓CONSUMER RIGHTS ACT means the Polish Act of 30 May 2014 on Consumer Rights, as amended.
• ✓FORCE MAJEURE means an external event beyond the Seller’s control whose occurrence or consequences could not be foreseen or prevented, including natural disasters, war, riots, general strikes, border closures, epidemics, pandemics or sudden supply interruptions beyond the Seller’s control.
• ✓SELLER means Henitom Dryjski Spółka Jawna, ul. Stalowa 26, 41-922 Radzionków, Poland, KRS 0000700496, NIP 5771983960, REGON 368589111, XVII Commercial Division of the District Court in Częstochowa, telephone +48 34 31 48 679.
• ✓ORDER means the Customer’s declaration of intention to enter into a Sales Contract, submitted through the Store and specifying in particular the selected Product or Products and their quantity.

The Customer may contact the Store about Order fulfilment, complaints, withdrawal and other Store matters by post at ul. Stalowa 26, 41-922 Radzionków, Poland, or through the email address, telephone number and contact form available on the Store website.

The Store answers enquiries without undue delay and no later than 14 days after receipt unless specific provisions require a shorter period.

The Store may use cookies and similar technologies to ensure correct operation and functionality.

• ✓A device capable of accessing the Internet.
• ✓An active Internet connection.
• ✓An installed and current web browser capable of displaying websites, such as Chrome, Firefox, Safari or Edge.
• ✓An active email address.

The Store provides the following Electronic Services: Account, Order Form, contact form and Newsletter.

The Account service is free and provided indefinitely. The Customer may delete the Account at any time and without stating a reason by sending a request to the Seller, including to the email address available in the Store, or by using the appropriate function after signing in.

The Order Form service starts when the first Product is added to the Cart. It is free, one-off and ends when the Order is submitted or the Customer stops placing it.

The contact form is free and one-off. It ends when the message is sent. The Seller responds within 14 days. The Customer must provide accurate data and refrain from submitting unlawful content.

The Newsletter is free and provided indefinitely after a voluntary sign-up using an email address and the actions required by the Store. The Customer may unsubscribe at any time and without giving a reason, including by email to the address stated in these Terms. Unsubscribing ends the service.

• ✓An Account is created by completing the Registration Form and selecting ‘Create account’. The required information is first and last name, email address and password.
• ✓An Order is submitted by completing the Order Form and selecting ‘Order and pay’. Until that button is selected, the Customer may change the entered data using the Store’s messages and controls.
• ✓The Order Form requires: first and last name or company name; street, building/apartment number, postcode, town/city and country; email; contact telephone number; Products and quantities; delivery place and method; and payment method. A non-consumer business Customer must also provide its company name and NIP.
• ✓The contact form requires first name, surname, email address, telephone number and message content.

Orders may be placed 24 hours a day, 7 days a week. Information in the Store is an invitation to enter into a Contract and not an offer by the Seller within the meaning of the Civil Code. Creating an Account is not required.

The Customer selects available Products, adds them to the Cart and completes the Order Form, including the necessary fulfilment information, delivery and payment method, and receipt or invoice preference. A business Customer requesting an invoice must provide its NIP.

The Order is submitted by selecting ‘Order and pay’, after which payment is made unless cash on delivery was selected. Submission constitutes the Customer’s offer to enter into a Sales Contract for the Products, terms and price stated in the Order.

The Customer immediately receives an email acknowledging receipt. This is only confirmation that the Customer’s offer was received and does not yet form the Sales Contract.

Within up to 3 Business Days, the Seller verifies availability and delivery conditions and either emails acceptance of the Order for fulfilment or informs the Customer that all or part of it cannot be fulfilled. The Seller may contact the Customer where details must be clarified.

The Sales Contract is formed when the Customer receives the Seller’s acceptance email. That email includes acceptance, essential terms, Order subject, price, delivery time and method, payment method, Seller details and withdrawal information.

Where only part can be fulfilled, the Customer may accept partial fulfilment or cancel the entire Order. On cancellation or non-acceptance, payments are returned under § 8(7)-(9). The verification period may be extended for additional checks or circumstances beyond the Seller’s control, including component availability; the Customer will be informed.

Fulfilment starts after the Sales Contract is formed and, for advance payment, after payment is credited. If acceptance is not sent within 3 calendar days after submission, the Contract is not formed, the Order is cancelled and payments are returned under § 8(7)-(9).

The Contract is recorded, secured and made available by publishing these Terms and sending the acceptance email. The Seller may suspend fulfilment where there are reasonable doubts about the accuracy or reliability of Order Form data and will contact the Customer without delay.

For a traditional bank transfer, payment must be made within 3 Business Days after formation of the Contract; payment occurs when the Seller’s account is credited. If it is not paid, the Seller may withdraw from the Contract. Failure to pay on collection cancels a cash-on-delivery Order. Cash on delivery may carry a disclosed additional charge.

The Seller may refuse foreign delivery where it is impossible or excessively difficult for legal, logistical or technical reasons.

Store prices are expressed in Polish zloty (PLN) and shown both net and gross; gross prices include VAT under applicable law. Delivery costs are not included in Product prices.

Promotional and sale stock may be limited and Orders are fulfilled in order of receipt until stock is exhausted. If a Product is unavailable, this is stated in its description. If an ordered Product proves unavailable, the Seller promptly offers an Order change, including a substitute, or cancellation.

The Seller may change prices and withdraw Products, without affecting Orders already accepted. The Seller does not use algorithms that personalise Product prices for individual Customers or Customer categories through automated decision-making.

When announcing a price reduction, the Seller states the lowest price applicable during the 30 days before the reduction, under Article 4(2) of the Polish Act of 9 May 2014 on informing about prices of goods and services.

Immediately before submission, the Seller states the total Product price and all additional costs, including delivery and costs connected with the chosen payment method. The Customer selects a payment method during checkout.

For Products sourced to order, individually made or of significant value, acceptance may depend on payment of a deposit under Article 394 of the Civil Code. A deposit does not exclude or limit a Consumer’s distance-contract withdrawal right.

Card details are not stored in the Online Store. The Customer and card are identified by a special character string generated by eCard S.A., Przelewy24, PayNow or another payment operator.

If the Customer has paid but the Seller does not accept the Order within 3 Business Days, the Order is treated as not accepted and payment is returned without delay and no later than 14 days after expiry of that period. The actual time may depend on the payment method and financial institution.

Refunds use the original payment method; card payments are refunded to the account associated with the card. If this is technically impossible, the Seller transfers the refund to a bank account identified by the Customer.

Cash on delivery is accepted for Orders not exceeding PLN 5,000. The Seller issues VAT invoices on a Consumer’s request and for business Customers. Invoices may be issued and delivered electronically, including through KSeF, or electronically outside KSeF where KSeF is unavailable or does not apply. By accepting these Terms, the Customer consents to electronic invoices.

• ✓Cash on delivery for delivery by eligible carriers, for Orders up to PLN 5,000.
• ✓Traditional bank transfer.
• ✓Payment card.
• ✓Electronic transfer or instant online payment, for example PayU or Przelewy24.
• ✓Instalment system.
• ✓BLIK.
• ✓Deferred payment.

Delivery is chargeable and takes place to the address in the Order Form, to a collection point such as a parcel locker, or by personal collection from the Seller’s premises. Delivery costs are displayed during checkout, including when the Customer expresses the intention to be bound, and depend in particular on parcel weight and dimensions.

Delivery is provided in Poland. EU delivery may be arranged individually in advance, particularly as to cost and conditions; the Seller may refuse such an Order or limit foreign delivery to selected Products and countries. Customs duties, import taxes and other charges may apply unless the Store expressly states otherwise.

Fulfilment starts when advance payment is credited or, for cash on delivery, when the Contract is formed. In-stock Products are fulfilled within up to 7 Business Days. For made-to-order, out-of-stock or specially sourced Products, timing is individually agreed before the Contract. The expected timing is always disclosed before formation, including in the Product description or acceptance email. For multiple Products with different times, the longest stated time applies.

The Order is fulfilled within the agreed time unless Force Majeure or circumstances beyond the Seller’s control arise. The Customer is informed about independent delays and a revised estimated date or the possibility of withdrawing from all or part of the Contract.

For a Consumer, the Seller bears the risk of accidental loss or damage until the Delivery Provider hands the goods to the Consumer, unless the Consumer chose a delivery method not offered by the Seller. For a non-consumer Entrepreneur, risk passes when goods are handed to the Delivery Provider. The Seller is not liable for non-delivery or delay caused by an incorrect or incomplete address.

The Customer should, where possible, inspect the parcel in the Delivery Provider’s presence. If packaging shows clear damage or interference, the Customer is advised first to prepare a damage report with the Delivery Provider and then refuse the parcel. Damage noticed later should be reported promptly and, where possible, documented with the carrier. For non-consumer Customers, a damage report at collection is required for transport-damage claims.

Personal collection from the Seller is free. Large or heavy Products are delivered by a specialist carrier. The Customer must provide suitable unloading conditions, including people or equipment where necessary. Weight and dimensions are stated in the Product description. Failure to permit collection or unloading may cause repeat-delivery or storage charges, which will be communicated.

If a parcel is not collected, the Seller attempts contact to agree another date. For a Consumer or Entrepreneur with Consumer Rights, the Seller may withdraw from the Contract and refund payments less costs incurred in returning the Product. Individually made Products cannot be cancelled or refunded after fulfilment begins, and the Seller may seek damages under general law, including incurred costs and lost profit. A non-consumer Customer may be charged return costs, required to prepay repeat delivery and held liable for losses and lost profit.

A Customer may pay using a Discount Code issued by the Seller. These Terms and any specific promotion terms govern its use. Codes cannot be exchanged for cash, are non-transferable and cannot be combined with other promotions unless expressly allowed.

A code may reduce one or more Product prices or the entire Order by a stated amount or percentage, or provide another stated benefit. It may apply for a fixed period, until its redemption pool is exhausted, or for a Product promotion until stock is exhausted.

Specific terms supplied with the code or promotion state the discount, validity, minimum Order value, included or excluded Products, redemption limits, stacking rules and Customer restrictions. The Customer enters the code in the relevant checkout field before confirming and paying; a valid discount appears in the Order summary.

Unless specific terms say otherwise, one code may be used per Order and cannot be combined. A code cannot be used after expiry, redemption-limit exhaustion or promotional stock exhaustion and cannot be exchanged for money.

On withdrawal from a Product bought with a code, the Customer receives the price actually paid, taking the discount and applicable law into account. Separate promotion terms may supplement these Terms and must be available before use. These provisions do not limit mandatory Customer rights, particularly Consumer rights.

Sales Contracts cover new Products and the Seller must deliver goods free from defects. A Customer may complain about a lack of conformity not expressly disclosed, under mandatory law. The basis and scope of statutory liability for physical or legal defects are governed in particular by Articles 556-576 of the Civil Code.

Complaints may be submitted by email to reklamacje@henitom.com or by post to ul. Stalowa 26, 41-922 Radzionków, Poland marked ‘reklamacje’. Products ordered online and collected personally may be complained about electronically or by post.

The complaint should describe the matter, type and date of the defect; the requested remedy, price reduction or withdrawal; and the complainant’s contact details. The Seller responds without delay and within 14 calendar days. Where a Consumer requests replacement, repair or a stated price reduction and the Seller does not respond within 14 days, the request is treated as justified.

A Customer exercising statutory rights must deliver the defective Product to ul. Stalowa 26, 41-922 Radzionków, Poland. The Seller bears a Consumer’s delivery cost. Cash-on-delivery returns are not accepted. If delivery would be excessively difficult because of the Product or installation, the Customer makes the Product available where it is located and the Seller collects it at its cost.

Where a Product guarantee exists, information and its terms appear in the Product description.

For sales to an Entrepreneur who is not a Consumer, statutory liability is limited as set out below under Article 558 §1 of the Civil Code. A complaint for non-performance or improper performance may be made within 12 months after delivery, and the Seller is liable only for defects existing at delivery.

Liability does not cover defects caused by incorrect assembly or installation, use contrary to purpose or instructions, normal wear, or interference or repair by third parties. If accepted, the Seller may choose repair or replacement. The Seller is not liable for disassembly costs, transport connected with installation, lost profit or other indirect loss.

Complaints may be emailed to reklamacje@henitom.com or posted to ul. Stalowa 26, 41-922 Radzionków, Poland marked ‘reklamacje’. Where an online Product was collected from a stationary store, the complaint may also be made there.

A complaint should contain the Entrepreneur’s name, address and NIP, Order number, defect description, date detected and photographs where possible. The complaint form available in the Store may be used. The Seller responds within 30 days in the same form in which the complaint was made.

The Entrepreneur delivers the Product at its own cost. Cash-on-delivery returns are not accepted. Liability for non-performance or improper performance is limited to the Price paid, except intentional damage. The Seller is not required to disassemble, collect or reinstall the Product. Disputes are heard by the court competent for the Seller’s registered office.

The Seller will endeavour to handle complaints efficiently and with due regard to the Entrepreneur’s interests. This section does not exclude or limit rights of Consumers or Entrepreneurs with Consumer Rights.

A Customer may use out-of-court complaint and claim procedures. Detailed information for Consumers is available from the Polish Office of Competition and Consumer Protection at https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

The contact point operating at the President of UOKiK provides assistance concerning consumer ADR: telephone 22 55 60 333, email kontakt.adr@uokik.gov.pl, or Pl. Powstańców Warszawy 1, 00-950 Warszawa.

Available examples include applying to a permanent consumer arbitration court (http://www.spsk.wiih.org.pl/), applying to the competent provincial Trade Inspection inspector, and obtaining help from a district or municipal consumer ombudsman or consumer organisation such as the Consumer Federation or Polish Consumer Association. Advice is available at porady@dlakonsumentow.pl and 801 440 220 on Business Days from 8:00 to 18:00, charged under the caller’s tariff.

The EU online dispute-resolution platform is identified in the source Terms as http://ec.europa.eu/consumers/odr, with further information at https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php.

The Customer is responsible for correct assembly, commissioning, use and maintenance in accordance with the Product’s intended purpose, manufacturer’s instructions and Seller’s recommendations. The Seller is not liable for damage caused by incorrect assembly, incorrect use or use contrary to instructions.

Collection occurs at the place stated in the Order when the Product is handed to the Customer or to a carrier acting on the Customer’s behalf. The risk of accidental loss or damage passes at collection or physical handover to the Customer.

A Consumer or Entrepreneur with Consumer Rights who entered into a distance contract through the Online Store may withdraw without giving a reason within 14 days after receiving the Product. The Customer bears return costs. This right does not apply to an Entrepreneur purchasing within its business activity.

The right may also be excluded in circumstances defined by law, particularly Article 38 of the Consumer Rights Act, including a Product made to individual order or specifications; a Product installed or combined with other elements so that removal would cause damage or substantial interference; and a Product made or sourced specially for the Customer and not ordinarily sold.

Sending the statement before the 14-day period expires is sufficient. It may be emailed to reklamacje@henitom.com or posted to ul. Stalowa 26, 41-922 Radzionków, Poland. The Customer may use the model withdrawal form linked below, but is not required to do so.

For one Product, the period runs from possession by the Consumer or a nominated third party other than the carrier; for multiple goods delivered separately, in batches or parts, from possession of the last good, batch or part; for regular delivery over a fixed period, from possession of the first good; and in other cases, from formation of the Contract.

On withdrawal, the Contract is treated as not concluded. The Seller returns all payments, including Product delivery cost, without delay and within 14 days after receiving the statement. If the Customer selected a more expensive delivery method, only the least expensive method available when the Order was placed is refunded.

Refunds use the original payment method unless the Customer agrees to another free method. The Seller may withhold reimbursement until receiving the Product or evidence of return, whichever is earlier. The Customer must return the Product without delay and within 14 days after withdrawal; dispatch before the deadline is sufficient.

The Customer is liable for diminished value caused by handling beyond what is necessary to establish the Product’s nature, characteristics and functioning. If withdrawal occurs before the Seller accepts the Customer’s offer, the offer ceases to bind. Customs duties, import taxes and other public charges connected with delivery outside Poland are not refunded.

The Seller’s processing of Personal Data is governed by the Privacy Policy, which is an integral part of these Terms and is available on the Store website.

The Seller exercises due care and processes Personal Data in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and other generally applicable laws protecting data subjects’ rights.

Contracts through the Online Store are concluded in Polish. Polish law governs Contracts between the Seller and Customer. Matters not regulated here are governed by generally applicable Polish law, including the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act and personal-data protection legislation.

The Seller may amend these Terms because of changes in consumer or sales law; a court or authority decision; a ruling that a clause is prohibited, unfair competition or a practice infringing collective consumer interests; technical or technological Store changes intended to improve security, comfort or functionality; introduction of new Electronic Services; or changes in the Seller’s address or contact details.

The Seller publishes amended Terms and informs the Customer by email. Within 14 days after notice, the Customer may terminate an affected contract. If the Customer does not reject the new wording in writing or by email within 14 days, the amended Terms bind the Customer; rejection terminates the affected agreement.

Disputes with a non-consumer Customer are subject exclusively to the common court competent for the Seller’s registered office. The Seller is not liable for non-performance or improper performance caused by Force Majeure.

These Terms apply from 3 September 2026.