Designed and made in SilesiaFree delivery from PLN 3,000

Help centre

Answers for every moment around the fire.

Explore practical guidance about MiFIRE products, cooking, safety, delivery and support. If you still need help, our team is only a message away.

Free delivery fromPLN 3,000
14-day returnno questions asked
Secure paymentsencrypted transactions
Polish productionmade in Silesia
Quality guaranteeHENITOM
01

Category

General Questions

4
What is MiFIRE?

MiFIRE designs and manufactures premium outdoor fire pits that combine modern aesthetics, durability and functionality. Our products create a beautiful gathering space for families and friends while offering optional cooking and grilling accessories.

Where are MiFIRE products manufactured?

Our fire pits are manufactured with high-quality materials and engineered for long-lasting outdoor use.

Who are MiFIRE products designed for?

Our products are ideal for:

  • Homeowners
  • Garden enthusiasts
  • Outdoor living spaces
  • Hotels
  • Restaurants
  • Holiday homes
  • Event venues
  • Architects and landscape designers
Can the fire pit be used all year round?

Yes. MiFIRE fire pits are designed for year-round outdoor use. They provide warmth during colder months while becoming the centrepiece of your garden throughout every season.

02

Category

Product Questions

8
Which fire pit should I choose?

Each model offers a unique design and functionality. Choose based on the points below. Our team can help you select the right model for your needs.

  • Garden size
  • Preferred style
  • Cooking requirements
  • Available accessories
  • Intended usage
What models are available?

Our current collection includes the models below. Each offers different design characteristics and accessory compatibility.

  • NEST
  • BLAZE
  • SPIRAL
  • LOTUS
Can I cook on my fire pit?

Yes. Selected MiFIRE models can be expanded with a grill plate, grill grate, tripod grill and other outdoor cooking accessories. BLAZE, SPIRAL and LOTUS support grill plates. Tripod grilling is compatible with all current models.

  • Grill plate
  • Grill grate
  • Tripod grill
  • Outdoor cooking accessories
What can I cook?

A MiFIRE setup gives you plenty of possibilities, including:

  • Steak
  • Burgers
  • Vegetables
  • Sausages
  • Fish
  • Seafood
  • Potatoes
  • Kebabs
  • Dutch oven meals
Can accessories be purchased later?

Yes. You can begin with a fire pit and expand it over time by adding compatible accessories.

Is assembly required?

Most products require minimal assembly. Detailed instructions are included with every order.

Can the fire pit stay outside permanently?

Yes. The fire pits are designed for outdoor use. To maximise product lifespan, we recommend:

  • Regular cleaning
  • Removing ash after use
  • Using a protective cover when not in use
  • Avoiding prolonged exposure to standing water
Will the steel rust?

Depending on the material selected, natural weathering may occur over time. This is generally a cosmetic characteristic and does not affect structural performance.

03

Category

Safety Questions

4
Is it safe to use on a wooden deck?

We recommend using the fire pit only on stable, non-flammable surfaces or with suitable protective insulation. Always follow the supplied safety instructions.

Can children be around the fire pit?

Yes, but only under constant adult supervision. The fire pit becomes extremely hot during use.

Can I burn any type of wood?

We recommend dry hardwood and seasoned firewood. Avoid burning:

  • Painted wood
  • Treated wood
  • MDF
  • Plastic
  • Household waste
  • Chemicals
Can charcoal be used?

Yes, depending on the intended cooking setup and accessories.

04

Category

Ordering

3
How do I place an order?

Ordering is simple:

  • Choose your model
  • Select any accessories
  • Add to cart
  • Complete secure checkout
Can I modify my order?

If your order has not yet been processed or shipped, please contact us immediately. We will do our best to accommodate your request.

Can I cancel my order?

Yes, before shipment. Once dispatched, standard return policies apply.

05

Category

Shipping

4
Which countries do you deliver to?

We currently deliver within Poland and selected European countries. If your country is unavailable during checkout, please contact us.

How long does delivery take?

Delivery times vary depending on the factors below. Estimated delivery times are shown during checkout.

  • Product availability
  • Destination
  • Courier services
Can I track my shipment?

Yes. Tracking information is sent once your order has been dispatched.

What if my package arrives damaged?

Our team will assist with a replacement or resolution. Please:

  • Take photos immediately
  • Keep the packaging
  • Contact us within 48 hours
06

Category

Returns & Warranty

3
Can I return my purchase?

Yes. Unused products may be returned according to our Returns Policy.

What warranty is provided?

All MiFIRE products are covered by the applicable warranty against manufacturing defects. Normal wear, misuse and improper installation are not covered.

What if I receive the wrong item?

Please contact us immediately with the information below. We will resolve the matter as quickly as possible.

  • Order number
  • Photos
  • Description of the issue
07

Category

Payments

2
Which payment methods do you accept?

Depending on your region, payments may include:

  • Credit or debit cards
  • Apple Pay
  • Google Pay
  • Bank transfer
  • Other secure payment gateways
Are payments secure?

Yes. All online payments are processed using secure encrypted payment providers.

08

Category

Support

2
I need help choosing a fire pit.

Our specialists are happy to help. Contact us and we will recommend the best solution based on:

  • Garden size
  • Budget
  • Cooking preferences
  • Design style
Do you provide business solutions?

Yes. Please contact us for custom quotations. We work with:

  • Restaurants
  • Hotels
  • Resorts
  • Developers
  • Architects
  • Commercial outdoor spaces

Contact us

We’d love to hear from you.

Whether you have a product question, need help choosing a fire pit, require support with an order or want to discuss a partnership, our team is here to help.

01

Customer support

For product enquiries, orders, warranty questions and general assistance, use the contact details below or send us a message.

02

Business & partnership enquiries

Interested in becoming a reseller, collaborating with MiFIRE or discussing a commercial project? Tell us about your plans and our sales team will get in touch.

Contact details

@Emailsklep@mifire.plPhone+48 509 337 300
Business hoursMon–Fri · 8:00–16:00
Addressul. Stalowa 26, 41-922 Radzionków, Poland

Contact us

Send us a message

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