Payment Policy

MiFIRE securely accepts payments through Przelewy24 (P24). Available methods can vary according to your country, device and the services available through P24.

• ✓Polish online bank transfers
• ✓BLIK
• ✓Visa
• ✓Mastercard
• ✓Apple Pay, where supported
• ✓Google Pay, where supported
• ✓Selected international methods supported by Przelewy24

All payments are securely processed through Przelewy24. MiFIRE does not process, store or have access to sensitive payment information.

Payment details are handled directly by Przelewy24 through secure encrypted connections.

• ✓Credit or debit card numbers
• ✓Banking credentials
• ✓Authentication codes
• ✓Payment passwords

Unless otherwise stated, prices on the MiFIRE website are shown in Polish Złoty (PLN).

Prices may be displayed in other currencies for convenience, but the final transaction currency is clearly shown before payment.

Product prices displayed on the website indicate whether they include applicable VAT. The VAT and total payable amount are shown during checkout before confirmation.

Business customers purchasing with a valid VAT number should provide their invoicing details during checkout.

Submitting an order alone does not constitute acceptance of the purchase contract. An order is considered accepted only after all the steps below are complete.

• ✓Payment has been successfully authorised
• ✓Payment confirmation has been received from Przelewy24
• ✓MiFIRE has issued an Order Confirmation email

If a payment is declined, contact your bank or try another payment method. MiFIRE cannot influence decisions made by banks or payment providers.

• ✓Insufficient funds
• ✓Incorrect payment details
• ✓Expired payment cards
• ✓Banking security checks
• ✓Temporary banking interruptions
• ✓Transaction limits imposed by the financial institution

Payments are protected using industry-standard encryption and authentication mechanisms supplied by Przelewy24. MiFIRE takes reasonable measures to protect customer information.

Customers should also follow the security practices below.

• ✓Keep banking credentials confidential
• ✓Never share authentication codes
• ✓Use a secure internet connection
• ✓Verify that you are using the official MiFIRE website before paying

Certain transactions may require additional verification. Where an order is cancelled because verification was unsuccessful, captured funds will be returned through the original payment method whenever possible.

• ✓MiFIRE may request reasonably necessary additional information
• ✓Order processing may be delayed while verification is completed
• ✓Transactions may be cancelled where fraud is reasonably suspected

Approved refunds are normally issued using the original payment method. They are processed in accordance with the MiFIRE Returns & Refund Policy, Polish law and applicable European Union consumer protection legislation.

Processing time can vary according to the customer’s bank or payment provider.

If you believe you were charged more than once for the same order, contact MiFIRE promptly. Any verified duplicate payment will be refunded as soon as reasonably possible.

• ✓Order number
• ✓Payment confirmation
• ✓Transaction reference, if available

If a pricing error is found before dispatch, MiFIRE may cancel the order or ask the customer to confirm the correct price before continuing. Customers may cancel if they do not wish to proceed at the corrected price.

Nothing in this section limits mandatory consumer rights under applicable law.

Promotions are subject to their individual terms, may expire or require a minimum order value and normally cannot be combined unless expressly stated.

MiFIRE may withdraw or modify promotions provided this does not affect orders already accepted.

If MiFIRE introduces gift cards or store credit in the future, additional terms covering their use, validity and redemption will be published on the website.

Customers receive purchase confirmation by email and should provide accurate billing information at the time of purchase. Invoice details can be changed after issuance only where applicable law permits.

• ✓VAT invoices, where applicable
• ✓Receipts
• ✓Other legally required sales documents

Customers are encouraged to contact MiFIRE before starting a chargeback. Many issues can be resolved more quickly by Customer Support.

If a chargeback is initiated without valid grounds, MiFIRE may contest it and provide relevant transaction records to the payment provider.

MiFIRE may add, remove or modify payment methods to improve customer experience or meet legal and operational requirements.

The payment options available for an order are always displayed at checkout before payment.

For payment or billing questions, contact MiFIRE Customer Support at support@mifire.pl or use the chatbot payment-support form below.

We are committed to providing a secure, transparent and reliable payment experience.